We’re here to help. Email vandanbavaria1997@gmail.com and we’ll get back to you as soon as we can, usually within 2 business days.
Frequently asked questions
Do I need an account?
No. Every feature works without signing in. An account only lets you back up your progress and restore it on another device.
Why don’t I hear any sound?
Check that your phone isn’t on silent (iPhone: the switch on the side) and the volume is up. You can also turn scene music on or off in Settings → Play scene music on open.
Can I listen with the screen off?
Yes. Sessions, music and sound mixes keep playing in the background and can be controlled from your lock screen.
How do I stop sounds automatically at night?
In the player or the Sounds tab, tap Sleep timer and pick a time. Everything fades out gently when it ends.
How do I change or stop reminders?
Go to Profile → Settings → Reminders. You can also turn off notifications for MediCalm in your phone’s settings.
How do I delete my account?
Profile → Account & sync → Delete my account. This permanently removes your account and any cloud backup.
I didn’t get my sign-in code.
Check your spam or promotions folder and wait a minute before requesting another code. Codes expire after a short time.
In crisis?
MediCalm is not an emergency service. If you are in danger or thinking about harming yourself, please contact your local emergency number or a crisis helpline right away.